Refund Policy

Last updated: August 12, 2026

This policy applies to all courses purchased on the Worldwide First Aid platform (www.worldwidefirstaid.com), operated by SuperMedic inc.

1. 7-day money-back guarantee

We want you to be fully satisfied with your training. If you are not, you may request a full refund within seven (7) days of your purchase, provided that the course has not been completed and no certificate of completion has been issued. This guarantee applies to each course purchase, whether made individually or for a team.

2. How to request a refund

Send an email to [email protected] from the email address associated with your account, indicating your name, the course purchased, and the date of purchase. No justification is required. Approved refunds are issued to the original payment method, normally within five (5) to ten (10) business days depending on your payment provider.

3. What is not refundable

Refunds are not available: more than seven (7) days after purchase; once the course has been completed or a certificate of completion has been issued; or for seats already consumed within a team or business purchase. The free 30-minute trial involves no payment and therefore requires no refund.

4. Discontinued courses

If we discontinue a course before you have had a reasonable opportunity to complete it, we will offer you access to an equivalent course or a refund of the unused portion.

5. Your legal rights

This policy does not limit any non-waivable rights you may have under applicable consumer protection legislation, including Quebec's Consumer Protection Act.

6. Contact

Questions about this policy can be sent to [email protected].